IT Support Agent

Majorel

 

IT Support Agent (m/f) in Tbilisi 

 

We are looking for IT Support Agent for our growing team in Tbilisi.  

 

Job brief 

Our Universal HelpDesk Team offers support and technical assistance to internal partners/colleagues who are using software, hardware, or other computer systems and need help completing their daily work related tasks. 

If you are a methodological problem-solver with an aptitude for learning and quickly adapting new skills, this job is for you. 

In this position, you take on the following tasks: 

 

ShapeResponsibilities 

  • Serve as the first point of contact for internal partners seeking technical assistance over the phone or email 
  • Answer queries on basic technical issues and offer advice to solve them  
  • Direct unresolved issues to the next level of support specialists 
  • Document and review processes in the Ticketing System 
  • Be a part of the back office for the IT teams in incident management  
  • Manage escalations according to the specifications 

 

ShapeRequirements 

  • Fluent in German, English at least B1 level 
  • Excellent communication skills 
  • Good comprehension and analytical skills 
  • Willingness to learn and apply new technologies 
  • Flexible, mobile, result and detail oriented, structured 
  • Patience, resourcefulness and a desire to help others 
  • Preparedness to work in shifts 
  • Advanced Computer skills would be an advantage 
  • Working experience in the field of service is preferable 

 

 

ShapeWe offer you: 

  • Attractive salary and health insurance  
  • Positive working atmosphere in a motivated team  
  • Personal and professional development  
  • Best career opportunities in an international company 

 

 

About us: Majorel came into being in January 2019 when Bertelsmann and Saham joined hands to create one of the world’s leading customer engagement businesses, with revenues of c. €1.2 billion. Majorel brings together Arvato CRM Solutions, Phone Group, Ecco Outsourcing and Pioneers. Majorel is a global company with over 50,000 employees in 29 countries. 

More information about Majorel can be found here: https://www.majorel.com/ | https://www.majorel.com/  

If you think you meet the requirements please send your CV and letter of motivation in English language to 

jobs.tbilisi@majorel.biz including 04.06.2020. Please indicate position you are applying to in subject field.  

PLEASE NOTE: By submitting your application you agree that it will be kept in our database for a period of 6 months. 

1500 GEL / ყოველთვიური
სრული განაკვეთი
ქუთაისი
გამოცდილების დონე: საშუალო
სქესი: ნებისმიერი
გამოქვეყნებუილია: 22/05/2020
ბოლო ვადა: 04/06/2020

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