IT Support Agent



IT Support Agent (m/f) in Tbilisi 


We are looking for IT Support Agent for our growing team in Tbilisi.  


Job brief 

Our Universal HelpDesk Team offers support and technical assistance to internal partners/colleagues who are using software, hardware, or other computer systems and need help completing their daily work related tasks. 

If you are a methodological problem-solver with an aptitude for learning and quickly adapting new skills, this job is for you. 

In this position, you take on the following tasks: 



  • Serve as the first point of contact for internal partners seeking technical assistance over the phone or email 
  • Answer queries on basic technical issues and offer advice to solve them  
  • Direct unresolved issues to the next level of support specialists 
  • Document and review processes in the Ticketing System 
  • Be a part of the back office for the IT teams in incident management  
  • Manage escalations according to the specifications 



  • Fluent in German, English at least B1 level 
  • Excellent communication skills 
  • Good comprehension and analytical skills 
  • Willingness to learn and apply new technologies 
  • Flexible, mobile, result and detail oriented, structured 
  • Patience, resourcefulness and a desire to help others 
  • Preparedness to work in shifts 
  • Advanced Computer skills would be an advantage 
  • Working experience in the field of service is preferable 



ShapeWe offer you: 

  • Attractive salary and health insurance  
  • Positive working atmosphere in a motivated team  
  • Personal and professional development  
  • Best career opportunities in an international company 



About us: Majorel came into being in January 2019 when Bertelsmann and Saham joined hands to create one of the world’s leading customer engagement businesses, with revenues of c. €1.2 billion. Majorel brings together Arvato CRM Solutions, Phone Group, Ecco Outsourcing and Pioneers. Majorel is a global company with over 50,000 employees in 29 countries. 

More information about Majorel can be found here: |  

If you think you meet the requirements please send your CV and letter of motivation in English language to including 04.06.2020. Please indicate position you are applying to in subject field.  

PLEASE NOTE: By submitting your application you agree that it will be kept in our database for a period of 6 months. 

1500 GEL / ყოველთვიური
სრული განაკვეთი
გამოცდილების დონე: საშუალო
სქესი: ნებისმიერი
გამოქვეყნებუილია: 22/05/2020
ბოლო ვადა: 04/06/2020

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