IT Support Manager

Smart Code

Job Description

We are looking for an experienced IT support with a software degree and great English skills that will help our team for customer/product support via Hubspot (chat and email). You will work closely with the technical team and customers.

You should have a great positive attitude and great relationship management skills. Having degrees in customer relationships has an extra bonus.

You will be working with a team of experts and the best in this industry. This is a very easy job as you can work from anywhere and normally there is no support request unless something is broken, which you need to reply promptly during your work hours.

 

Responsibilities

  • Implement and improve the support pipeline.
  • You need to have our chat app (HubSpot installed and respond to inquiries in less than a minute during your work hours) - 7 days a week
  • You need to post common issues as online posts using our HubSpot system (to reduce your support work overtime) - only 5 days a week

 

Skills

  • Know the basics of software engineering and programming.
  • Great English skills (especially writing).
  • Great customer support and relationship management skills.
  • Ability to present and communicate the architecture in a visual form.

 

Job Type

Full Time - Remote Employment

 

Working Time

  • Sat to Friday (7 days) - 4:00 PM to 12:00 AM (8 hours) 
  • Sat to Friday (7 days) - 8:00 AM to 4:00 PM (8 hours)

 

Interested candidates need to send resumes at info@smartcode.ge Good Luck


სრული განაკვეთი
თბილისი
გამოცდილების დონე: საშუალო
სქესი: ნებისმიერი
გამოქვეყნებუილია: 22/09/2020
ბოლო ვადა: 26/09/2020

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