Help Desk Assistant
ფინკა ბანკი საქართველო
Help Desk Assistant
Reports to: Head of IT Service Operations Unit / IS Department
Duty Station: Tbilisi, Head Office
Application deadline: 14 September, 2020
Main duties and responsibilities:
- Answers the Help Desk telephones and incoming emails in a professional, courteous and timely manner. Logs all calls into the Helpdesk application;
- Provides distant technical assistance to users of Information System of the FINCA Georgia;
- Reports urgent problems to the relevant IT staff immediately;
- Works closely with the Technical Support and IT application administrators to ensure that all user needs are met in a timely manner;
- Makes alert for disruptive behavior; If necessary, notifies IT administrators and IS Department Manager;
- Participates and assists in the development of FAQ’s, Knowledge Bases and other self-help materials;
- Provides day-to-day, weekly, monthly, quarterly and annual reporting per established policy and on ad hoc bases, as required;
Required qualification and skills:
- Bachelor's degree in Computer Science or related field or last year student
- Experience of supporting Microsoft Active Directory, Exchange, Terminal Services;
- Experience of diagnosing and resolving PC, printer and telephony faults will be preferable;
- Fluency in English and Georgian;
To apply, Follow the Link to our- Career Page
Short listed candidates will be interviewed (competency based interview).
Please note that on some positions there will be used different selection criteria’s such as: testing, presentation, role-playing, case discussion, etc.
FINCA Bank Georgia JSC is an Equal Opportunity Employer.
FINCA Bank Georgia JSC offers inspirational and dynamic working environment, freedom to develop your ideas, competitive compensation and benefits package and diverse career development.
The purpose of processing personal data which candidate submits to FINCA Bank Georgia is to manage applications in view of possible pre-selection and further recruitment at FINCA. All personal data collected will only be used for this purpose and will in no case be transmitted to any third party without your consent
გამოცდილების დონე: საშუალო
ბოლო ვადა: 14/09/2020