German and English Speaking Team Manager

Majorel

 German and English Speaking Team Manager 

 

We are looking for German and English Speaking Team Manager (m/f) for our IT Support team in Tbilisi. In this position, you take on the following tasks: 

 

ShapeResponsibilities 

  • Enhancing the performance and efficiency of the IT Support team 
  • Managing people under agreed development plans 
  • Managing absenteeism of staff 
  • Intervention and management of escalations according to the specifications 
  • Responsible for providing reports 
  • Reviews daily, weekly, monthly and quarterly operational reports 
  • Achieve employee satisfaction/development 
  • Responsible for communicating company’s policies & procedures to the team 
  • Responsible for managing the call patterns and offline tasks to achieve agreed service level 
  • Responsible for providing the schedules and vacation plan incl. yearly vacation plan 
  • Responsible for timekeeping and labour time recording 
  • Evaluation of processed tickets to monitor the quality and performance of the agents 
  • Fulfilling other tasks deriving directly from his position without being directly ordered so. 

 

ShapeRequirements 

  • Excellent written and verbal skills in German and English languages 
  • High IT affinity (experience in dealing with PC / IT systems) 
  • Degree or training in IT or similar would be an advantage 
  • Strong teamwork and leadership skills 
  • Experience as a team manager is an advantage 
  • Ability to communicate directly with customers on recovery issues if needed 
  • Knowledge of applications, on-line tools and processes 
  • Good analytical and problem solving ability 
  • Excellent interpersonal and active listening skills 
  • Ability to motivate the team 
  • Personal characteristics: friendliness, alertness, loyalty to Employer, customer oriented, diligence, attentiveness, ability to handle pressure 

 

About us: Majorel came into being in January 2019 when Bertelsmann and Saham joined hands to create one of the world’s leading customer engagement businesses, with revenues of c. €1.2 billion. Majorel brings together Arvato CRM Solutions, Phone Group, Ecco Outsourcing and Pioneers. Majorel is a global company with over 50,000 employees in 29 countries. 

More information about Majorel can be found here: https://www.majorel.com/ | https://www.majorel.com/  

 

If you think you meet the requirements please send your CV and letter of motivation in English language to 

jobs.tbilisi@majorel.biz including 16.06.2020. Please indicate position you are applying to in subject field.  

PLEASE NOTE: By submitting your application you agree that it will be kept in our database for a period of 6 months. 


სრული განაკვეთი
თბილისი
გამოცდილების დონე: საშუალო
სქესი: ნებისმიერი
გამოქვეყნებუილია: 03/06/2020
ბოლო ვადა: 16/06/2020

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