German and English Speaking Team Manager


 German and English Speaking Team Manager 


We are looking for German and English Speaking Team Manager (m/f) for our IT Support team in Tbilisi. In this position, you take on the following tasks: 



  • Enhancing the performance and efficiency of the IT Support team 
  • Managing people under agreed development plans 
  • Managing absenteeism of staff 
  • Intervention and management of escalations according to the specifications 
  • Responsible for providing reports 
  • Reviews daily, weekly, monthly and quarterly operational reports 
  • Achieve employee satisfaction/development 
  • Responsible for communicating company’s policies & procedures to the team 
  • Responsible for managing the call patterns and offline tasks to achieve agreed service level 
  • Responsible for providing the schedules and vacation plan incl. yearly vacation plan 
  • Responsible for timekeeping and labour time recording 
  • Evaluation of processed tickets to monitor the quality and performance of the agents 
  • Fulfilling other tasks deriving directly from his position without being directly ordered so. 



  • Excellent written and verbal skills in German and English languages 
  • High IT affinity (experience in dealing with PC / IT systems) 
  • Degree or training in IT or similar would be an advantage 
  • Strong teamwork and leadership skills 
  • Experience as a team manager is an advantage 
  • Ability to communicate directly with customers on recovery issues if needed 
  • Knowledge of applications, on-line tools and processes 
  • Good analytical and problem solving ability 
  • Excellent interpersonal and active listening skills 
  • Ability to motivate the team 
  • Personal characteristics: friendliness, alertness, loyalty to Employer, customer oriented, diligence, attentiveness, ability to handle pressure 


About us: Majorel came into being in January 2019 when Bertelsmann and Saham joined hands to create one of the world’s leading customer engagement businesses, with revenues of c. €1.2 billion. Majorel brings together Arvato CRM Solutions, Phone Group, Ecco Outsourcing and Pioneers. Majorel is a global company with over 50,000 employees in 29 countries. 

More information about Majorel can be found here: |  


If you think you meet the requirements please send your CV and letter of motivation in English language to including 16.06.2020. Please indicate position you are applying to in subject field.  

PLEASE NOTE: By submitting your application you agree that it will be kept in our database for a period of 6 months. 

სრული განაკვეთი
გამოცდილების დონე: საშუალო
სქესი: ნებისმიერი
გამოქვეყნებუილია: 03/06/2020
ბოლო ვადა: 16/06/2020

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