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Technical Support Engineer Level 2 with English
We’re seeking a Technical Engineer to work directly with customers, maintaining communication via phone, email, and remote support screen sharing. To resolve issues quickly, you will collaborate with peers, technical leads, high-level Microsoft engineering teams, and other product teams. This role is part of the Microsoft Dynamics team that provides support for top-of-the-line business applications from Microsoft, their partners, and customers around the globe.

Driving exceptional outcomes with purpose-built solutions.
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.
Tek Experts is part of TeKnowledge – where innovation meets purpose. We’re transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling, tailored to the unique landscapes of public and private sectors.
Tek Experts is part of TeKnowledge – where innovation meets purpose. We’re transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling, tailored to the unique landscapes of public and private sectors.

This role will:

• Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
• Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
• Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
• Mentor junior support engineers as needed or requested by management

• Understanding of any two or three of Active Directory (AD), Windows Server, Internet Information Services (IIS), software development, Azure, Networking concepts and database (SQL) is required
• Familiarity with Dynamics 365 Operations, Dynamics 365 Business Central, Dynamics 365 Customer Engagement, Microsoft Power Apps and Flow or any ERP/CRM tools will be considered an advantage
• Passion for solving complex technical issues
• Customer-centered individual who takes initiative and exceeds expectations
• Professional fluency in English is essential, both written and spoken

• Personal and professional growth in a global company
• Diverse global team of supportive and passionate colleagues
• Performance bonus and opportunities to earn industry-standard certifications
• Premium healthcare and dental care coverage
• Hybrid working model