კლიენტთა მომსახურების სპეციალისტი/სომხურენოვანი
აღწერა
HR Recruitment Agency is seeking to recruit a suitable individual for the position of Customer Service Specialist
The hired person will be assigned to Glovoapp Georgia LLC.
Please review the information about Glovo’s culture and values and make sure that you demonstrate them: https://about.glovoapp.com/culture-and-values/
Main Duties and Responsibilities
- Assist users (customers, couriers, and partners) via Chat, Email, and Call channels, ensuring clear and helpful communication
- Provide accurate information and strive to deliver exceptional user experiences.
- Take ownership of user cases to ensure timely resolution and satisfaction.
Education & Professional Experience
- Higher education is a
plus
- Trainings in customer service is preferable
- Experience with databases is advantageous.
Other Requirements
- Fluency in Armenian, English at B1 level, good knowledge of Georgian;
- Empathetic and Customer-Focused: You are passionate about customer service and derive satisfaction from helping others.
- Technical Skills: Proficient PC skills are essential.
- Attributes: Strong problem-solving skills, proactive attitude, and a sense of responsibility
- Adaptability: Ability to work with tech products and understand Glovo’s value proposition.
- Resilience: Capable of handling difficult situations and maintaining focus in a stressful environment.
- Multitasking: Ability to manage multiple tasks concurrently.
- Flexibility: Glovo operates during the night hours too, after 12PM, so candidates should have a willingness to work rotating shifts, including weekends and occasional night shifts, as well as split shifts.
How to Apply / Additional Information
If you feel you have the required skills and experience to fulfill this role please send your CV to the following e-mail address: [email protected]
Only Short Listed candidates will be contacted
Email:
[email protected]
Website:
https://about.glovoa
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